Firstly, please make sure that you have unzipped your product. Our digital downloads are provided as either a zipped file or as a Google Drive link - either way, you will need to be familiar with ZIP files (compressed files). You must first unzip the file in order to use the product. If you're unsure how to unzip your file, you can learn how to do that here.
If your product is already unzipped, but you’re still having trouble opening the file, please make sure you’re opening the file in the correct program on your computer. Our File Type FAQ page reviews some common file types found on Rebecca Berrington and the corresponding programs that are typically used to open them.
Please note: It is your responsibility to check that you have access to the necessary software needed in order to open your digital product, as we cannot offer refunds on digital products due to the nature of the file type.